FAQ

TaHoma now supports multiple installations for the same user. Thanks to this feature, you can keep just one email for all your installations.

The application should prompt you to merge all your installations into the same account. If this does not happen, or if an error occurs during the migration, please follow these procedure.

Background:

You have two TaHoma on two different Somfy accounts (A & B) linked to two different sites (A & B).

When you are logged into one account and want to access another one on the TaHoma app, you currently need to log out and log back in with the other account.

The multi-sites / multi-users features allows you to merge all your sites on one account.

1. Log in to the account you do not wish to keep after the migration (B)

Then go to 'User Management' in the '... ' menu.

2. Click on the button: '+ Add a new user'

3. Select 'Administrator' user role

4. Name the user and click on 'Next'

5. Share the invitation to yourself

You can do it by message, email or just copy/paste the invitation link into the address bar of your phone's browser

6. Before opening the invitation link, log out of this account (B)

7. Then log in to the main account (A)

8. Open on the invitation link shared previously

This should open your application with a popup asking you to accept the invitation. Accept it.

9. You can now switch between installations while staying logged into the same account.

10. Optionnal: If you want to remove the secondary account

Go to 'User management' in the '... ' menu and click on Account B.

From here, click on the trashcan in the top right corner to remove the Account B from Installation B user's.

The migration from TaHoma classic to TaHoma by Somfy is final.

Once you have completed the transfer from one app to the other, you will not be able to use the TaHoma classic app again. ​

Even if the Amy sun protect io automatism has been developed to avoid unwanted activations, it is better to deactivate Amy sun protect io automatism in winter period or whenever you don’t need it. 

To deactivate Amy sun protect io, it is simple: You just have to slide the toggle to the left.

Night cooling: 

• During heatwaves, Amy sun protect io automation will operate even better if you can reduce your room / home temperature during the night. 

Amy sun protect io installed in a house equipped with air-conditioning: 

• Amy sun protect io will allow you to delay the use of your air-conditioning as you are maintaining a comfortable indoor temperature thanks to Amy sun protect io. 
• If you want to keep your air-conditioning as back up, use Amy sun protect io setting coherent with your air conditioning temperature activation. 

E.g.: Program Amy sun protect io temperature at 25°C and your air-conditioning temperature above 25°C like 26°C.

Either the sun protection lower too early, I can handle more “heat” or too late, I need the sun protection to lower earlier.
Amy sun protect io temperature threshold can be adjusted.

There are 5 sensitivity levels. By default, the Amy sun protect io is set on sensitivity level 3. You can reduce it to get the sun protection lower earlier for a cooler temperature or increase it to get the sun protection lower later as you can handle more “heat”. The procedure to modify the sensitivity threshold is as follow:

Long press 7s on T°/MODE button until orange LED feedback (green+red) to activate setting mode

Then move to front panel and short press on UP or DOWN button to adjust the setting to the new wished treshold

There are 5 different sensitivity levels that you can select using the UP and DOWN buttons based on the desired maximum target temperature that you do not want to exceed in your room.
The number of flashes of the green indicator light indicates the selected level.

Note: Current selected level can be checked by pressing simultaneously on UP and DOWN shortly when setting mode is ON.

Long press 7s on T°/MODE button until orange LED feedback (green+red) to go out of setting mode (or wait timeout of 10s)

Amy sun protect io measures the indoor temperature every 15 minutes. The onboard intelligence analyses the temperature evolution within the room. 
If the temperature increase analysis predicts future thermal discomfort, Amy sun protect io will automatically send a down order to the motorised sun protection. 

The closure position will depend on the sun protection type:

• for roller shutters or exterior blinds, the closure will be +80% compared to current position,
• for external venetian blinds, the slats will be all down with an angle of 45%, 

to keep visual comfort with natural light coming in the room. 

Note: If the sun protection is closed, Amy sun protect io will never open the sun protection for safety reason.

To reach the best performances of the sensor (accuracy and repeatability), favor wall mounting. Temperature measurement will be more consistent with temperature felt. To ensure a good temperature measurement, please follow the positioning recommendations: 

• Avoid direct sun exposure,
• Move away from heat/cold sources (ideally 1m from radiator, air conditioning, wood burner, …),
• Move away from direct airflow (at least 25cm away of an opening),
• Avoid enclosed area, where the product will not be influenced by the ambient air.

Χάρη στο μοτέρ της Somfy που είναι εξοπλισμένο με μπαταρία, υπάρχει αυτονομία για περίπου είκοσι κινήσεις.

Τα μοτέρ μας χρησιμοποιούν τεχνολογία RTS και επομένως ο χειρισμός τους μπορεί να γίνει ταυτόχρονα με τα ρολά RTS ή κάθε άλλο προϊόν που ενσωματώνει αυτό το πρωτόκολλο. Ο χειρισμός τους μπορεί να γίνει και με σύστημα οικιακού αυτοματισμού Tahoma.

Έχουμε επιμεληθεί το ντιζάιν των προϊόντων μας με στόχο τα μοτέρ μας να είναι ιδιαίτερα διακριτικά.

Το μοτέρ Yslo τοποθετείται κυρίως στο ανώφλι και καταλαμβάνει μόλις 6 cm σε ύψος, που γενικά αντιστοιχεί στο ύψος του πλαισίου του παραθύρου. Έτσι, δεν περιορίζεται το φως της ημέρας από την τοποθέτηση του μοτέρ.